Privacy Policy

1. INTRODUCTION

Wishealth Lifestyle Clinics (“Wishealth”, “Company”, “We”, “Us”, “Our”) is committed to protecting the privacy and confidentiality of individuals accessing our website www.wishealth.com (“Website”) and using our services.

This Privacy Policy explains:

What information we collect
How we use it
How we protect it
Your rights regarding your data

We aim to process personal data in compliance with applicable laws, including:

The Digital Personal Data Protection Act, 2023 (India)

2. SCOPE OF POLICY

This Privacy Policy applies to:

Website visitors
Patients (online/offline)
Users submitting enquiry forms
Users interacting via calls, WhatsApp, or email

This policy should be read along with:

Terms of Service
Disclaimer

3. INFORMATION WE COLLECT

A. Personal Information

We may collect:

Name
Age
Gender
Phone number
Email address
Address (if required)
Medical history and health-related information
Lab reports and diagnostic data

B. Non-Personal Information

We may collect:

Device information
Browser type
IP address
Website usage patterns

C. Cookies

We use cookies to:

Improve website performance
Personalize user experience
Understand user behavior

Users may choose to disable cookies through browser settings.

4. PURPOSE OF DATA COLLECTION

We use collected data for:

Medical consultation and treatment
Follow-ups and patient care
Responding to enquiries
Improving services and website experience
Sending health-related updates and communication

5. COMMUNICATION CONSENT

By submitting your details, you consent to receive:

Calls
SMS
WhatsApp messages
Emails

For:

Consultation
Follow-up care
Health awareness
Promotional communication

You may opt out at any time (see Section 10).

6. DATA SHARING

We may share your information with:

Internal doctors and medical staff
Authorized service providers (IT, communication tools)

We DO NOT:

Sell personal data
Share data for unrelated commercial purposes

Data may also be disclosed:

If required by law
To protect legal rights
During business restructuring (merger/acquisition)

7. DATA SECURITY

We implement reasonable security measures to protect your data from:

Unauthorized access
Misuse
Disclosure

This includes:

Secure storage systems
Restricted access to authorized personnel

⚠️ However, no online system is completely secure. Users should also protect their personal credentials.

8. DATA RETENTION

We retain personal data:

Only as long as necessary for:
- Treatment
- Legal compliance
- Business purposes

Data may be securely deleted when no longer required.

9. USER RIGHTS

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion (subject to legal obligations)
Withdraw consent for communication

To exercise these rights, contact us (see Section 14).

10. OPT-OUT OPTION

You may opt out of communications by:

Clicking “unsubscribe” in emails
Replying STOP to messages
Contacting us directly

After opting out:

You will not receive promotional messages
Essential service communication may still continue

11. MEDICAL DATA DISCLAIMER

Medical information is collected to provide personalized care
Accuracy of advice depends on the information provided by the User

⚠️ Users must:

Provide complete and correct medical details
Consult a qualified physician for serious or emergency conditions

12. THIRD-PARTY LINKS

Our Website may contain links to third-party websites.

Wishealth:

Does not control these websites
Is not responsible for their privacy practices

Users are advised to review their policies separately.

13. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 18 without parental consent.

If such data is identified, we will delete it promptly.

14. POLICY UPDATES

We may update this Privacy Policy from time to time.

Users are encouraged to review this page periodically.

Continued use of the Website implies acceptance of updated terms.

15. CONTACT US

For any questions, data requests, or concerns:

Wishealth Lifestyle Clinics
Dr Sudheers Wishealth Private Limited

📍 Hyderabad, India
📞9966809898

📧 info@wishealth.com

16. CONSENT

By using this Website, you:

Acknowledge that you have read this Privacy Policy
Agree to the collection and use of your data as described

If you do not agree, please discontinue use of the Website.